Refund policy

Please inspect your order when it arrives. Contact us as soon as possible if an item is damaged, defective, incorrect, or missing so that we can review the issue and put it right.

Include your order number, a description of the issue, and clear photographs where relevant. Do not discard the product or packaging until we have advised you what to do.

Because many products are food, wellness, or personal-care items, we cannot accept a change-of-mind return once a sealed product has been opened. Unopened, unused, and resaleable non-perishable items may be considered for return when you contact us within 7 days of delivery.

A return must be approved by AWAN before it is sent. The customer is responsible for return transport unless the item supplied was incorrect, damaged, or defective.

When a claim is approved, we will agree a replacement, store credit, or refund with you. Approved refunds are made through a mutually agreed method after the returned item or supporting evidence has been checked.

Delivery fees are refundable only where the whole order was not supplied or the return is required because of our error.

Use the contact page or call +256 708 077906 and quote your order number. Your statutory rights under applicable Ugandan law are not limited by this policy.