Privacy policy

• Contact and account details such as your name, email address, phone number, and saved addresses.
• Order information such as products, quantities, delivery details, order notes, and status.
• Messages you submit through the contact form or during order follow-up.
• Technical and security information such as IP address, browser information, cookies, request logs, and fraud-prevention signals.

• To create, confirm, fulfil, support, and keep records of orders.
• To operate customer accounts and respond to questions or complaints.
• To secure, troubleshoot, measure, and improve the store.
• To meet legal, accounting, tax, and regulatory obligations.

The store is operated by AWAN Uganda using self-hosted commerce infrastructure. The storefront, security, and network delivery may use Cloudflare. Hosting, database backup, courier, communications, and professional service providers receive only the information needed to perform their work and must handle it appropriately.

We do not sell personal information. We may disclose information where required by law, to protect customers and the store, or as part of a properly managed business transfer.

We retain order and financial records for the period required by law and legitimate business needs. Contact messages are normally removed after 12 months when they are no longer needed. Account information is retained while the account is active or as required for order records.

We use access controls, encryption in transit, backups, monitoring, and other reasonable safeguards. No internet service can guarantee absolute security.

You may ask to access or correct your information, close your account, or raise a privacy concern, subject to legal record-keeping requirements. Use the contact page or call +256 708 077906. We may need to verify your identity before acting on a request.